Support
Get help with our products and services. We're here to ensure you get the most out of your Business Central solutions.
Quick Response
We typically respond within one business day for all support inquiries.
Working Hours
Based in Vilnius, Lithuania (EET/EEST timezone). Working with clients worldwide.
Frequently Asked Questions
How do I get started with your services?
The best way to get started is to contact us with details about your project. We'll schedule a call to understand your needs, discuss potential solutions, and provide a proposal tailored to your requirements.
Do you offer support for existing Business Central implementations?
Yes! We provide ongoing support and maintenance for Business Central environments, including those set up by other partners. Our services include troubleshooting, performance optimization, customization updates, and user training.
Can you help migrate from Dynamics NAV to Business Central?
Absolutely. NAV to Business Central migrations are one of our core specialties. We handle the entire process, including data migration, customization conversion from C/AL to AL, testing, and training. We support migrations from all NAV versions.
What regions do you serve?
While we're based in Vilnius, Lithuania, we work with clients worldwide. Most of our work is done remotely, and we're experienced in collaborating across time zones. We communicate in English and can accommodate various working schedules.
How do your Business Central extensions work?
Our extensions are native AL apps that install directly in your Business Central environment. They integrate seamlessly with your existing setup and are designed following Microsoft's best practices. Extensions are available through Microsoft AppSource or directly from us, depending on the product.
What is BC Sidekick and how does it work with Business Central?
BC Sidekick is our AI assistant for Dynamics 365 Business Central. Drop in invoices, scans, phone photos, or XML e-invoices — it reads them, validates the numbers with deterministic checks, and stages inert drafts in Business Central for your confirmation. Posting always stays in BC. Visit bcsidekick.com to learn more.
What is tackled.io?
tackled.io is our AI-first helpdesk for B2B software support — built for software consultancies and IT teams that support multiple clients and products. AI answers inbound tickets from your knowledge base in seconds, with citations, and a three-level trust dial (Suggest, Approve, Autonomous) controls how much it automates. It connects to Microsoft 365, Google Workspace, or any IMAP mailbox. Visit tackled.io to learn more.
Can't find what you're looking for?
Our team is ready to help. Reach out and we'll get back to you promptly.